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Survey

The following survey is to help improve customer service on websites. Please fill out all fields to help improve your next experience at In The Designs. Your honesty is greatly appreciated. :]

Name:
Email Address:
Age:
The World Wide Web Consortium develops specifications and guidelines "to lead the Web to its full potential." They offer both a CSS and HTML validator. Would you rather have your website 100% validated or have errors? I would rather have my website 100% validated
I would rather have errors
Do you find FAQ pages useful on a website? Yes
No
What types of FAQ are you usually looking for? Check all that apply. Troubleshooting
Wonderment (i.e. What types of programs do you use?)
Background Information (i.e. How did you learn to do this?)
Other:
If you could not find the FAQ you were looking for, which method of contacting would you most prefer using? Email
Instant Messenger (i.e. AOL) (if they're online)
Live Chat (if they're online)
Other:
Do you prefer to have a rough estimate of services you would like to order or having to request a quote? Rough estimate
Request a quote
Are you easily annoyed when you have to fill out a form, email, or telephone the company to find out your rough estimate? Yes
No
If you do not know a business' website, do you automatically search thatbusiness.com or search it? I try thatbusiness.com
I search it in a search engine
If you cannot locate the business' website from your trial-and-error, does that business lose your business for that day or future?
What is your opinion if you go to a website and click on a page other than the index and it says "Coming Soon"?
Additional comments: